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24/7 Crisis Intervention Support

If you are experiencing an emergency, please dial 911.

To reach the National Suicide and Crisis Life Line call or text 988.

University-Provided Resources

  • The Employee Assistance Program is part of Virginia Tech’s health care benefit program. Employees who are covered by the university’s health insurance have access. In addition to four free scheduled counseling sessions, all plans offer 24/7 telephone crisis support.
    • Contact information for each plan can be found by calling Hokie Wellness at 540-231-8878 and pressing 2 or visiting the Employee Assistance Program website,
  • TimelyCare provides full-time faculty, staff and non-student wage employees with 24/7 unlimited on-demand mental health support via phone or video through the TalkNow feature.

New River Valley-Specific Resources

  • New River Valley Community Services crisis hotline operates 4 p.m.–8 a.m., Monday through Friday and 24 hours on the weekends. NRVCS Case Managers answer the phones during business hours.
  • The Women’s Resource Center of the New River Valley provides emergency help for survivors of domestic violence. Crisis-trained staff and volunteers can immediately provide emotional support and information through 24/7 emergency hotline services. Callers to the hotline can expect highly trained, experienced advocates to offer compassionate support, crisis intervention information, and referral services.
    • For immediate assistance, call 540-639-1123

State and National Resources

  • The 988 Suicide & Crisis Lifeline offers 24/7 call, text and chat access to trained crisis counselors who can help people experiencing suicidal, substance use, and/or mental health crisis, or any other kind of emotional distress. People can also call or text 988 if they are worried about a loved one who may need crisis support.
    • Veterans seeking access to 24/7, confidential crisis support can dial 988 then press 1 to be connected to the Veterans Crisis Line. You don't have to be enrolled in VA benefits or health care to connect.
  • SAMHSA’s National Helpline is a free, confidential, 24/7, 365-day-a-year treatment referral and information service (in English and Spanish) for individuals and families facing mental and/or substance use disorders. For assistance, call 800-662-HELP (4357).
  • Community Services Boards (CSBs) in Virginia, are the points of entry for publicly funded mental health, substance use disorder, and developmental services for intellectual disabilities and/or developmental disabilities. Availability of 24/7 crisis support may vary by location.
    If crisis support is not available for your location, we suggest contacting one of the University-Provided/National Resources above.